This company doesn't even deserve one star. I ordered a table 2 weeks ago and still have not received it. It was supposed to come 2 days ago between 1:30 and 4:30. I got a phone call around noon saying they had trouble with the truck and the delivery might be a little late. I waited around all day and never heard from anyone. I called customer service at 6:00 and waited on hold for probably 20 minutes. When I finally got to talk to someone, I was told the table wouldn't be delivered until 7:30. I had plans that evening, so I asked to reschedule and I was told that was not possible because my account was blocked since my delivery was scheduled that day.The driver was supposed to call 30 minutes prior to arrival. I didn't hear from them until 7:15 and when I did, they told me the delivery could not be done that day. I was told someone would contact me the next day to reschedule. So the next day comes, and I never hear from anyone. I received an email saying they rescheduled my delivery for Friday without ever getting a phone call to ask if that was okay. Then, around 1:00 I got a phone call from a driver saying he was en route to my home for delivery...again without ever receiving a phone call asking if that would work for me. I was at work and nobody was home so I had to tell them to cancel that delivery. So I call their customer service line again to sit on hold for 20 minutes WHILE I'm at work and they basically tell me the same thing again...my account is locked because my delivery was scheduled for that day and I would have to call back tomorrow. I asked to speak with a supervisor because of the poor customer service. Then, I am told that there is not a supervisor available, but they can take down my info and one will call me back by the end of the day. Never heard from them. I got a phone call from scheduling this morning and got my delivery scheduled for next Wednesday because that is my next day off. I am still upset I never heard from a supervisor, so I called customer service again. I sat on hold for another 20 minutes. I finally get to speak with a supervisor and the only thing they offer me is a refund for the delivery fee. A whopping $69 back to makeup for the HORRIBLE service I have had for the last 3 days and I STILL don't even have the table. And that's not even the best part. They tell me the only way they can issue that refund is by store credit. I paid with an Ashley Homestore credit card, so I ask why they can't refund that money on my card. The supervisor tells me the Ashley credit card basically isn't considered a real credit card because it doesn't have an expiration date. So I ask why I was required to submit all of my personal information to apply for said card if it is not a real credit card. He proceeds to treat me like I'm an idiot and explains to me how a real credit card works and what an expiration date is. I tell him I am well aware what a credit card is, but I do not understand how I can give out my personal information to apply for a card that isn't even a real credit care. So for anyone thinking about applying for their store card, they basically consider it a gift card. He has no explanation for me and basically says that the best he can do is send the gift card with the delivery refund on it. I have NEVER dealt with such HORRIBLE customer service. This was my first time ordering through Ashley furniture and I can tell you it will definitely be my last. I have worked in customer service for years, so I am normally a very understanding person. I do not write bad reviews until I give a company a chance to make it right. I gave them 3 days and 7 phone calls to do just that...and here we are. I had chairs picked out to go with this table I ordered...$800 worth of chairs. I also had 2 couches and another table set picked out that I was looking forward to ordering. They can forget all of that. This company will NEVER see another dime from me and I will make sure to tell everyone I know about the horrible experience I had with this company.
Dedicated, hard working staff will make sure you are not pressured into buying something you don’t want/need and will stay late to get it finalized!
we finally made a decision after our second visit. David patientlly stayed 3 hours after closing on Cyber Monday while my girlfriend and I went back and forth on the multiple options which felt endless. I feel confident we made the right decision because of David’s patience! Very happy with our purchase and cannot wait for our new bed and bed frame! Will be back soon to complete our bedroom set!
I had to write back in and add more! We received our items yesterday & the delivery staff were professional, kind, and efficient. They also are required to call in customer care when they are done to confirm the delivery, and we as the customer are asked to confirm that we are satisfied and the delivery went as expected. It was a nice process, that would save time if the delivery did not go as expected. Thanks so much for a great experience!
I came in to look for some items and see what deals Ashley was having. I glanced at some of the clearance product and the ladies at the back desk named Morgan and Hope were very friendly and helpful. I couldn't be more pleased with the service they provided!! You have some great workers on your hands!! :)
Just bought a bedroom set at the Manchester Road store. Super-friendly and patient staff. We were particularly grateful for Nichole who helped us think through the process and was kind as we decided between two options for forever! Happy with our purchase and highly recommend!
My girlfriend and I can never agree on anything but
Jake took great care of us! He was very patient and walked the whole store with us. We picked out a beautiful bedroom set and living room set for our new house. I’d recommend Ashley Furniture and Jake!
Ashley Homestore is a US Furniture Store based in Ballwin, Missouri. Ashley Homestore is located at 14101 Manchester Rd, Ballwin, MO 63011, USA.
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